Policies, terms, and company information for MKVCreator.
By accessing and using this website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use the website. Your continued use of the website constitutes your acceptance of these terms, as they may be updated from time to time.
This website is provided for general informational purposes only. You agree to use it only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this website by any third party. You may not use the website in any way that could damage, disable, overburden, or impair it.
Unless otherwise stated, all content on this website, including text, graphics, logos, and images, is the property of the website owner and is protected by applicable copyright and intellectual property laws. You may view and download content for your own personal, non-commercial use, but you may not reproduce, republish, or distribute any content without prior written permission.
The content on this website is provided "as is" and "as available" without warranties of any kind, whether express or implied. While we make reasonable efforts to keep the information accurate and up to date, we make no representations or warranties about the completeness, accuracy, reliability, or availability of the website or its content. Any reliance you place on such information is strictly at your own risk.
To the fullest extent permitted by law, the website owner shall not be liable for any direct, indirect, incidental, consequential, or other damages arising out of or in connection with your access to, use of, or inability to use the website or its content.
This website may contain links to third-party websites that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content or practices of any third-party websites. The inclusion of any link does not imply endorsement.
We reserve the right to modify or replace these terms at any time without prior notice. Any changes will be effective immediately upon posting to this website. It is your responsibility to review these terms periodically for updates.
If you have any questions about these terms, contact us at contact@mkvcreator.com.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website. By using our services, you agree to the practices described below.
We collect information that you provide directly (such as your name, email), and information automatically gathered through cookies and analytics, including pages visited and approximate location.
We do not sell your personal data. We share information only with vetted service providers (payment processors, hosting, email delivery) under contractual privacy obligations, or when required by law.
We retain your information for as long as necessary to provide the services and meet legal obligations. You may request deletion of your account and associated data at any time.
Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing.
For privacy-related requests, contact us at contact@mkvcreator.com.
MKVCreator is sold as "try-before-you-buy" software. You can use the fully functional trial version free of charge for 30 days, which gives you enough time to verify that the program works as you expect on your system. We strongly encourage you to test the software thoroughly during this trial period before making a purchase.
The only restriction removed by a registration key is the 30-day trial limit. A registration key does not add features or change how the program functions. If the trial version does not work for you, purchasing a registration key will not change that outcome.
Because a free trial is available to everyone before purchase, we do not offer refunds. We do not refund your payment if you are not satisfied with the product or if the program does not work the way you expected. Please test the program during the trial period first, and buy a license key only if you are truly satisfied.
To avoid any disappointment, please confirm during the trial that the program meets your needs and runs correctly in your environment. If you encounter problems during the trial, contact us before buying and we will do our best to help.
If you have any questions about this Refund Policy, contact us at contact@mkvcreator.com.
Inodalon LIMITED is the copyright holder and developer of MKVCreator, a desktop video converter for Windows and macOS. MKVCreator converts videos you own into MKV — a free, open format that plays on virtually any device — without changing the original picture or sound quality.
Our mission is to provide reliable, affordable video conversion software that simply works. We focus on doing one thing well: helping you move your existing video library into an open, portable format with a single click.
If you have any questions, you can reach us at contact@mkvcreator.com.